Privacy Policy

Our Privacy Policy was posted on [date] and last updated on [date].

At JIP Technology, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and protect the information gathered through our Customer Query Portal App.

1. Information Collection:

a. Personal Information: When customers register on our app or submit a service query, JIP Technology may collect personal information such as their username, email address, phone number, and address. This information is necessary for providing the requested services and communicating with the customers.

b. Query Details: Customers can provide query details including images or videos of the system requiring service, comments regarding the service required, and the address where the service is needed.

2. Use of Information:

a. Service Provision: The personal information and query details provided by customers enable JIP Technology to process and fulfill their service requests effectively.

b. Communication: JIP Technology may use the provided contact information to communicate with customers regarding their service queries, updates, and relevant information.

3. Quotation Process:

a. Admin Review: Upon receiving a service query, the admin reviews the details and generates a quotation in PDF format.

b. Quotation Presentation: The admin sends the quotation PDF to the customer through the app, where the customer can view and review it. The customer has the option to either accept or decline the quotation.

c. Iterative Quotation Process: If the customer declines the quotation, the admin can send a revised quotation based on the customer's feedback until an agreement is reached.

4. Scheduling:

a. Schedule Confirmation: If the customer accepts the quotation, the admin sends a schedule date for the service through the app. The customer can view the scheduled date and has the option to accept or decline it.

b. Customer Rescheduling: If the customer declines the scheduled date, they can propose a suitable alternative schedule through the app.

5. Engineer Assignment and Service Completion:

a. Engineer Assignment: Once the customer accepts the scheduled date, the admin assigns an engineer to the service. The engineer receives the query details through the app.

b. Service Completion: The assigned engineer completes the service on the scheduled date.

6. Payment Options:

a. Cash, Cheque, or Online Payment: After the service is completed, the customer can make payment using cash, cheque, or online payment methods. The details and options for payment will be communicated through the app.

7. Data Security:

a. JIP Technology implements appropriate security measures to protect the personal information and query details collected through our app from unauthorized access, alteration, disclosure, or destruction.

b. JIP Technology restricts access to personal information and query details to authorized personnel only and ensures that they are bound by confidentiality obligations.

8. Data Retention:

a. JIP Technology retains customer data, including personal information, query details, and service records, for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

b. Customers can request the deletion or modification of their personal information or query details by contacting JIP Technology using the provided contact details.

9. Contact Information:

10. Consent and Updates:

a. By using our Customer Query Portal App, customers consent to the collection, use, and processing of their information as described in this Privacy Policy.

b. JIP Technology reserves the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting the revised version on our app.

For any questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact JIP Technology at the respective contact information provided for each location.